Return and Refund Policy

Last Updated: 2026

At Novapulse Media, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

Return Eligibility

Products may be eligible for return if:

• The item arrives damaged or defective.

• The wrong item was delivered.

• The item is significantly different from its description.

To qualify for a return, the item must be:

• Returned within 7 days of delivery.

• In its original condition and packaging.

• Accompanied by proof of purchase.

Non-Returnable Items

We may not accept returns for:

• Items damaged due to misuse or improper handling.

• Products returned without original packaging.

• Products showing signs of excessive use or modification.

Return Process

To initiate a return, please contact us at [email protected] with:

• Your order number

• A description of the issue

• Photos of the item, if applicable

Our team will review your request and provide further instructions.

Refunds

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed through a mutually agreed method since payments are collected via Cash on Delivery (COD).

Exchanges

If you receive a defective or incorrect product, we may offer a replacement or exchange subject to product availability.

Shipping Costs for Returns

If the return is due to our error, such as receiving a defective or incorrect item, we may cover the return shipping costs.

For other approved returns, customers may be responsible for return shipping expenses.

Contact Us

For return and refund assistance, please contact:

Email: [email protected]